Why this change?
ABI’s engineering team has been working tirelessly to improve our software experience and add new features, moving legacy applications to web and mobile native products. After months of testing and more months of real-world use by our early adopters, these apps are ready for everyone to enjoy. To ensure everyone has the best ABIMM experience possible, we’re discontinuing support for the legacy applications and focusing future development effort on these new products.
Does this request affect me?
Maybe? The vast majority of ABIMM devices have already been updated, and we’re reaching out to catch the remaining 10-20% that have not. If you’re still using Citrix applications for Check In/Out on an ABIMM Terminal, a computer or laptop, or a mobile device, it’s time for your upgrade. If you’re not certain, please reach out to your System Administrator or give ABI Support a call and we’ll help you determine what, if anything, you need to do.
Will someone from ABI be able to assist me in upgrading?
Definitely. We’ll assist you every step of the way.
Is this going to be difficult or take a lot of time?
Probably not. Most devices can be updated by ABI’s Support Team remotely with little more than an “ok” from you. Some devices – very few of them – may require some additional work so please contact us soon. Getting in touch with us early means avoiding any last-minute hassles – we’ll work with you to create a plan that minimizes impact on you.
Will I need to train my staff on the new apps?
Most likely not. The fabulous new interface and features are very intuitive. If you’d like to see a demo in advance, please ask.
Is there any cost for this upgrade?
No. These ongoing improvements are part of ABI’s commitment to you.
How do I contact ABI if I need help?
ABI Support is available by email at support@abico.com or by phone, 7am to 4pm Pacific time Monday through Friday, at 916-381-3809, option 2.
